Call Center Representative

Title: Call Center Representative
Reports to: Angela Wells, Phonathon Manager
Work Location: Alumni House; Phonathon Room
Name of Department: Office of Annual Giving
Telephone numbers: 765-677-2745 (Angela’s) 765-677-6517 (Student Supervisor)

Job overview:
The Call Center Representative is responsible for reaching the call center goals by communicating the value of the University’s mission, raising the University’s alumni participation rate, acquiring financial support, serving as a resource and ambassador to the University’s constituency and establishing a rapport with the IWU family and friends. The Call Center Representative’s responsibilities include procuring gifts to support the University via the telephone, attend IWU functions such as Homecoming, and steward our constituents in a Christ-like manner.

Qualifications:

• Excellent interpersonal skills
• Great communication skills
• Professional telephone etiquette
• Energetic team player
• Must maintain a positive attitude and work ethic
• Must be a student enrolled at IWU
• Must be able to work required shifts

• Request gifts in a professional manner
• Adhere to call center’s policies and procedures
• Complete assignments in a timely manner
• Stay up to date with the university’s current events
• Keep workstations neat and organized

Work Requirements: All callers must be available to work a minimum of three shifts per week with occasional Saturdays.

Work Schedule: Monday-Thursday 6pm-9pm (10pm occasional)

Application
Submit the following application to the Office of Annual Giving: Application (.doc)